Delight Design (a.k.a. customer experience consulting)
Systems and strategies are crucial to any small business, but the standard workflow can often feel too clinical and so impersonal. Delight Design is my name for customer experience consulting, helping you add — you guessed it! — delight into your customer journey. With Delight Design, your customers will always feel cared for and looked after, even when you’re not at your desk (meaning you can feel confident and proud in your work when you’re away, too.)
What do I mean by workflows? This can be within a CRM system like Dubsado or just the standard motions you go through with your clients. Even if you don’t think you have one, you’ll have one!
Client Gifts
Whether it’s a welcome token or a thank you present, I can help you up your gifting game with unique client gift ideas.
The perfect gift is a bit like Goldilocks’ porridge: it needs to be just right. It’s a fine balance of cost, utility, logistics and environmental impact, not to mention whether they’ll actually like it!
Whatever the brief I’ll come up with 3-5 options to match it, fully kitted out with links and costs, to help you make your decision. Plus, you can rest assured that I will provide as many sustainable corporate gifts, as well as those supporting small businesses.
from £500
Client email templates
As Confucius once said: your workflows are only as good as the emails within them (or something like that).
Just because your emails are sent automatically or convey the same info as you’ve told countless customers in the past doesn’t mean they have to be dry and robotic — transform your workflow and free up your admin time with well-written and effective customer email templates that you can use time and time again.
From £400
Deluxe Delight Design
The big whopper of Delight Design, if you will, combines the above customer experience consulting and so much more to boot. Deluxe Delight Design is a full overview of your workflow with delight in mind. We’ll map out every touchpoint for customers and see how we can maximise delight at every turn, from initial enquiry to final farewell. This covers everything, such as your email signature, your product labels, your client guides and more!
From £1500 (payment plans are available)